Support – Umed Studio

1. What We Support

This support page covers all apps and games published under Umed Studio, including (but not limited to):

• Knock Knock: Who’s There? (toddler-friendly app)
• Child-safe learning and mini-game apps
• Casual and minimalist games for older audiences
• Any future apps listed under the Umed Studio developer name

Our goal is to respond to every valid support request within 24–48 hours (business days).

2. Contact & Support Channel

When you contact us, please include as many details as possible (see below) so we can help you faster and more accurately.

3. Get Help for a Specific App

If an app or game is not opening, crashing, behaving unexpectedly, or you see an error, please include the following information in your message:

• App name (as shown on the App Store / Google Play)
• App version (if available in the app settings or store page)
• Device model (e.g., iPhone 14, iPad 9th gen, Pixel 7)
• Operating system version (e.g., iOS 18.x, Android 15.x)
• Steps to reproduce the problem (what you tapped / what happened)
• Screenshots or screen recordings (optional but very helpful)

With this information, we can usually identify the issue much more quickly and provide a fix or workaround.

4. Purchases, In-App Purchases & Refunds

All purchases and in-app purchases for Umed Studio apps are processed securely by the platform where you downloaded the app:

• Apple App Store for iOS / iPadOS / visionOS devices
• Google Play Store for Android devices (if available)

We do not have access to your full payment details and cannot directly charge or refund you. If you need a refund, please use the official refund process of the App Store / Google Play. If you are unsure how to do this, contact us and we will guide you.

If you experience issues with:

• Unlocking content after purchase
• Restoring previous purchases on a new device
• Subscription not activating or renewing correctly

please contact us with:

• The app name
• Your platform (Apple / Google)
• Purchase type (one-time purchase / subscription / in-app unlock)
• Approximate purchase date

5. For Parents & Guardians

Some Umed Studio apps are specifically designed for young children and may be listed under the Kids category in the App Store. For these child-focused apps:

• There are no external social media links in the child’s play area.
• Any links, settings, or purchases are placed behind an adult/parent interaction where required by store policies.
• We follow strict privacy and safety guidelines and do not intentionally collect personally identifiable information from children.

If you have any concerns about how your child interacts with one of our apps, or if you notice anything unexpected, please email us and mention that you are a parent/guardian contacting us about a kids app.

You can also view our app-specific privacy policies here:
Privacy Policy – Knock Knock: Who’s There?
and other policies listed under umedstudio.com/privacy/.

6. Data, Privacy & Account Requests

For questions about data, privacy, or your rights (such as data access, correction, or deletion), please:

1. First check the relevant privacy policy for the specific app you are using.
2. Then email us with:
   • The app name
   • Your country or region
   • Your platform (Apple / Google)
   • A short description of your request

Our privacy page is available at:
www.umedstudio.com/privacy/

7. Feature Requests & Feedback

We love hearing from players, parents, and users. If you have ideas for improvements, new features, accessibility options, or new types of apps you would like us to build, feel free to share them.

While we cannot promise to implement every suggestion, we review all feedback and it helps shape future updates and new projects.

8. Business, Partnership & Press

For collaboration proposals, licensing, publishing, or press inquiries, please contact us via the same support email and include:

• Your name and organization
• The nature of your request (e.g., partnership, review, feature, interview)
• Relevant links (portfolio, store page, website, etc.)